AI Expertise respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit a form, book a session, purchase a product or service, attend a workshop, download a resource, communicate with us, or engage us for AI, automation, website, consulting or implementation services.
By using our website or providing your personal information to us, you agree to this Privacy Policy.
Website: aiexpertise.com.au · Contact: [email protected]
AI Expertise provides AI education, workshops, consulting, digital resources, automation support, AI agent design, website-related services, and done-for-you or done-with-you implementation services for business owners, teams and organisations.
Our services are designed to help people understand, adopt and apply AI and automation in practical ways.
We may collect personal information including:
We only collect information that is reasonably necessary for our business activities, services, communication, marketing, customer support and legal obligations.
We may collect personal information when you:
We may also collect information through third-party tools we use to operate our business, such as website platforms, CRM systems, booking tools, payment processors, email platforms, analytics tools, automation tools and AI-related platforms.
We may use your personal information to:
If you subscribe, download a resource, submit a form, register for a workshop, make an enquiry or become a customer, we may send you relevant updates, resources, offers, event information or marketing communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
For SMS or other electronic messages, you may opt out using the instructions provided in the message where available.
We aim to send communications that are relevant, helpful and aligned with your interests in AI, automation, business improvement, education, workshops or related services.
As an AI education and implementation business, we may use AI tools and third-party platforms to help deliver our services. This may include tools for automation, content generation, research, workflow design, website development, customer management, email communication, document creation, image generation, transcription, analysis or project support.
Where information is entered into third-party platforms or AI tools, it may be processed by those providers according to their own terms, privacy policies and security practices.
We take reasonable steps to limit the personal information shared with third-party tools to what is necessary for the service or task.
You are responsible for ensuring that any information, files, customer data, business data or third-party information you provide to us is accurate and that you have permission to share it with us for the purpose of delivering the requested service.
If you engage us for done-for-you or done-with-you services, you may provide access to business systems, customer data, content, files, software accounts, websites, CRM systems, automations, analytics, forms or other platforms.
We will use this information only for the purpose of delivering the agreed service, unless otherwise agreed or required by law.
You are responsible for:
Our website may use cookies, pixels, analytics and similar technologies to understand how visitors use our website, improve user experience, measure marketing performance and support advertising or retargeting.
These tools may collect information such as your IP address, device type, browser, pages visited, time spent on pages, links clicked and general interaction data.
You can usually adjust your browser settings to block or delete cookies, although some website features may not work properly if cookies are disabled.
We may disclose personal information to trusted third parties where reasonably necessary for our business operations or service delivery, including:
Some of the third-party platforms and software providers we use may store or process information outside Australia.
By using our website or services, you acknowledge that your information may be processed or stored in other countries depending on the systems and providers used.
Where practical, we take reasonable steps to use reputable providers with appropriate privacy and security practices.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include using password-protected systems, access controls, secure platforms, account permissions and reasonable internal practices.
However, no method of internet transmission, cloud storage, email, AI processing or electronic communication is completely secure. You provide information to us at your own risk.
We keep personal information for as long as reasonably necessary for the purpose it was collected, including to provide services, maintain business records, comply with legal obligations, resolve disputes, manage tax and accounting requirements, and improve our services.
When information is no longer required, we may securely delete, de-identify or archive it where appropriate.
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, outdated or incomplete.
We may need to verify your identity before providing access or making changes.
In some circumstances, we may be unable to provide access to certain information, such as where it would affect another person’s privacy, breach confidentiality, or where we are legally permitted to refuse access.
You may unsubscribe from marketing communications at any time.
You may also contact us to withdraw consent for certain uses of your personal information. However, withdrawing consent may affect our ability to provide services, respond to enquiries, deliver resources or maintain your account or project.
Our website and services are generally intended for adults, business owners, teams and organisations.
We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and address the matter.
Our website may contain links to third-party websites, tools, platforms, videos, resources or services.
We are not responsible for the privacy practices, content, security or policies of third-party websites or providers. You should review their privacy policies before providing personal information to them.
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the issue. Please contact:
We will aim to respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority.
We may update this Privacy Policy from time to time to reflect changes to our business, services, website, legal obligations, technology or privacy practices.
The updated version will be published on our website with the updated date.
Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.
For questions about this Privacy Policy or how we handle personal information, please contact: